Terms and Conditions

TICKETING TERMS AND CONDITIONS

For any help booking online please email ticketing@queerscreen.org.au

 

Fees - All transactions incur a $1.90 - $7.50 transaction fee. Membership sales and donations are exempt.

 

Refunds - Please check your sessions, times, and Flexi passes are correct prior to payment as there are no refunds on any item sold.


2019 Booking Fees

$19.99 and under$1.90
$20.00 - $39.99$3.30
$40.00 - $54.99$4.50
$55.00 - $72.99$5.50
$73.00 - $108.99$6.50
$109.00 - $126.99$6.50
$127.00 and over$7.50


 

Exchanges - No exchanges of complete Flexi passes, complimentary tickets, or Opening Night Film. If you can’t make a session you can swap it for another film (of the same value) for $2. This feature will cut-off 2 hours before the film is due to commence. You cannot exchange a session that has already passed.


Making an Exchange
1. Log into your account
2. Find your booking, below it is a button called Exchange Tickets
3. Select your film to exchange
4. Select a replacement film
5. Checkout – the exchange won’t be complete until you have completed checkout.
 

 

Program Times - MGFF and QSFF program times and details are subject to change.

 

Latecomers - Your ticket guarantees admission if you are seated five minutes before the session begins. Latecomers enter at staff discretion.

 

Cancellations - In the event of a cancelled screening, Flexi pass holders will receive a replacement voucher - no refunds are made on Flexi passes. Single tickets will be replaced by tickets of equal value. Subscribers will not be refunded.

 

Classification - Classifications are listed on each film's page. Restrictions will be in place for those under the approved age.

 

Companion Cards - Are accepted for all sessions - please email ticketing@queerscreen.org.au for more details.

 

Access - All MGFF and QSFF venues have wheelchair access. If you require assistance with seating or have other needs, please email ticketing@queerscreen.org.au

 

Copyright - The use of cameras and other recording devices during MGFF and QSFF sessions constitutes a breach of copyright and is strictly prohibited. Any person caught in the act of filming a festival session will be immediately expelled, and the pirated material will be seized. Such persons may be subject to legal action.

Flexi pass Conditions
Tickets are subject to availability.
A maximum of 2 tickets per session can be redeemed on a Flexi pass.
Flexi passes cannot be used for special events and ticketed parties.
Flexi pass redemptions can be exchanged online for a $2 fee per ticket.


Ferve Tickets Terms and Conditions
'Ferve Tickets' (Ferve Tickets Pty Ltd ABN 41 074 903 085) operates a system for event ticketing on behalf of Queer Screen ABN 60 059 963 110 the 'Event Organiser'. Any and all issues or claims relating to sale and/or purchase of tickets and the provision of associated event(s) are the sole responsibility of the Event Organiser and Ferve Tickets (or any subsidiaries, affiliates, officers, agents, directors or employees) have no liability for any claims. Ferve Tickets is not liable for any loss or damage arising from the purchase of this ticket. Ferve Tickets cannot exchange or refund this ticket nor associated fees, please contact the Event Organiser with any queries. Ferve Tickets has no obligation to provide a refund or any other financial compensation if an event is cancelled, postponed or substantially altered by the Event Organiser, in which case you should contact the Event Organiser directly. Purchasing tickets constitutes your acceptance of this agreement.