Terms and Conditions

For any help booking online, or if you have any questions, please email ticketing@queerscreen.org.au

Refunds - Please check your sessions, times, and Flexi passes are correct prior to payment as there are no refunds on any item sold.

Individual Ticket Prices 

Full Price $21
Concession $18.50
Member $17.50
Youth* $10
Community Sessions $10

Weekday Matinee
Full Price $15
Concession $14
Member $13

Gala Events
Full Price $36.00
Concession $33.50
Member $32.50
 
On Demand

On Demand Full Price $12
Member $10
Watching with more than 1 person?
Household Ticket Full $18
Household Ticket Member $15

Flexi Passes are not valid for Special Event at OpenAir.
*LOVE MGFF is not valid on Westpac OpenAir, Party tickets and Flexipasses

** When you purchase a streaming ticket from Queer Screen, you enter into an agreement wherein you agree to screen the film privately within your home or on your own device. For the purposes of copyright in Australia, a screening of a film outside the home is generally regarded as "in public" and is prohibited. Transmitting the film via a third party platform or network, or to a group through an internal network is regarded as a public screening.  Any screenings of this nature without written permission from Queer Screen and the copyrights owner are strictly forbidden.

Fees - All transactions incur a $1.90 - $7.50 transaction fee.
Membership sales, donations, free and complimentary tickets are exempt.
Booking fees are not refundable.

Booking Fees 
$19.99 and under    $1.90
$20.00 - $39.99        $3.30
$40.00 - $54.99        $4.50
$55.00 - $72.99        $5.50
$73.00 - $126.99       $6.50
$127.00 and over      $7.50

Exchanges - No exchanges of complete passes or complimentary tickets. If you change your mind about an On Demand session, please contact ticketing@queerscreen.org.au to exchange your ticket.

Streaming Information 

  • Films are available to watch from your account between 7pm 17th February to 11:59pm 3 March 2022 
  • Once you hit "play" you will have 72 hours to watch the content Films are available to watch within Australia ONLY 
Please note: From the moment you press play, a film will be available for 72 hours or if there are less than 72 hours remaining in the festival period, until 11.59pm AEDT on Thursday 3rd Mar 2022. You can rewind, forward through, pause or exit and restart the film within that time frame.  

Program Times - MGFF and QSFF program times and details are subject to change. Film length, as listed in the program, represents the best available information at press time. Length of film does not include introductions or Q&A sessions following the screening.

Classification - Classifications are listed on each film's page. Restrictions will be in place for those under the approved age.

Foreign language films are subtitled in English. Please check individual listings for closed and open caption information for online sessions.

Copyright - The use of technology to capture the films on screen constitutes a breach of copyright and is strictly prohibited. Any person caught in the act of filming a session will be immediately contacted, and the pirated material will be seized. Such persons may be subject to legal action.

Ferve Tickets Terms and Conditions

Definitions

Our, We, Us - is Ferve Tickets Pty Ltd (ABN 41 074 903 085) which includes our related entities, directors, officers and agents of 27/296 Bay Rd, Cheltenham VIC 3192 Australia
Website - the website where you will view events and purchase tickets, usually a subdomain of ferve.tickets.
Services - the browsing, selection and purchase and delivery of event tickets and related items; management of bookings, tickets and other personal information.

Your agreement to these terms

By using our Website or Services or purchasing tickets, you agree to these terms and conditions, as well as the Event Organiser Terms and Conditions available above, and the Ferve Tickets Security and Privacy Policy available at https://ferve.tickets/event-ticketing-by-ferve-tickets/

Services Provided

We operate and maintain a secure website and service for the sale of tickets, passes, merchandise, gift vouchers, membership, and in certain conditions, donations, for Event Organisers.
We supply payment processing, ticket generation, and other services to facilitate the sale of tickets for Event Organisers.

Acceptable use of Services

You agree that you will use the Website and Services provided only for their intended use, and will not abuse, disrupt, or otherwise interfere with the operation of the Service, nor engage in any illegal activity by using the Service, including hacking into the website or disrupting service by repeatedly requesting pages or content, nor use bots, spiders or other automated systems to either purchase or disrupt the purchase of tickets.

Payment Processing

All payments are processed through secure card payments systems by Ferve Tickets Pty Ltd.  For further information please see our Privacy and Security policy located at https://ferve.tickets/event-ticketing-by-ferve-tickets/. Ferve Tickets is responsible for card purchases, refunds on event cancellations, card statement enquiries, and chargebacks.
Each ticket you purchase on this website may be subject to fees and charges which are non-negotiable and non refundable in the event of a refund or cancellation.  All prices are stated in the currency applicable on the checkout where you are entering your card details.

Event Variations

We cannot offer any compensation or be liable in any way for events which have any variation (including postponement) from that which is described by the Event Organiser during the on sale period.  In this case you should contact the Event Organiser to discuss your concerns.

Refunds

Refunds may be allowed by the Event Organiser and/or under Australian Consumer Law (if applicable).  Please contact the Event Organiser to discuss your specific circumstances for a refund as any obligation for a refund rests solely with the Event Organiser.  You agree that when applicable, booking fees or other surcharges for processing tickets to the original purchase are not refundable, and are a cost of supplying the Services, including the refund.

Cancellations

Where an event is cancelled, you are entitled to a refund.  When we are notified by an Event Organiser that an event is cancelled, we will work with that Event Organiser to ensure that all tickets are promptly refunded.  This should be within 2-3 business days of when the event is cancelled by the Event Organiser.  Once your refund is processed normal credit card processing for refunds apply, which means it may take another 3-5 business days for the refund to show on your card statement.  If a refund fails to appear on your statement after that time, please contact us.  If we believe the refund has been processed successfully, then you will then need to speak to the issuer of your card in order to chase up the refund.

Exchanges

Exchanges of tickets may be permitted by the Event Organiser, either via self exchange on our website or via an assisted exchange over the phone.
In such a case you agree to pay any fees associated with the exchange of tickets, and that the tickets to the original event or other items purchased become null and void at the time the exchange is processed.

Intellectual Property

You agree that the System and all non third party content contained within it is our intellectual property and is owned or licenced by us.
You will refrain from copying, modifying, re-publishing, iframing, distributing or communicating any part of the Website or Services or information contained within in any way that may infringe our intellectual property.  You are given permission to download or access content as part of the normal operation of this Website and Service.

Third Party Content

Event organisers may link to or incorporate third party content in event descriptions, images or other parts of the System.  This third party content is provided ‘as is’, without any warranties as to the suitability of the content, or its legal use. You indemnify us against any action for the use of third party content by an Event Organizer or other party.

Reselling or Scalping Tickets

Reselling or scalping tickets from this website is expressly prohibited and will result in termination of your access to the Services and potential legal action.
Should you wish to refund tickets please contact the Event Organiser to discuss your circumstances for a refund rather than attempting to resell tickets.

Termination of services

We may terminate or suspend your rights to use the Services we provide at any time if you breach these terms, if you misuse or abuse the Services, including for any illegal activity, or if your use of the Services would expose us to legal liability.

Inconsistency, Severability and Survival of Terms

If an Event Organiser Terms and Conditions are in conflict or inconsistent with these Ferve Terms and Conditions, then these Ferve Terms and Conditions will prevail over the Event Organiser conflicting or inconsistent terms.
All other provisions of these terms continue to survive in the case of any severability of a specific term, or the termination of your use of the Services.

Liability and Indemnity

Our entire liability (including us and our related entities, directors, officers and agents) to you will be, to the maximum extent permitted by law, be limited to the fees you have paid us as booking fees, but not including credit card surcharges, which may be added depending on the organizer, for a period of not more than the preceeding 12 months.  This includes for any loss or damage including direct, indirect, special or consequential loss, in tort (including if we are negligent), arising from your use of or inability to use the website or Services we provide.
Under Australian Consumer Law (when applicable), we limit the remedies available to you to the cost of supplying the services again, or supplying the services again.

Force Majeure

Where we are unable to provide services because of a force majeure event, for example, fire, flood, loss of connectivity or banking network outage, terrorist attack or war, act of God, or other disruption or disaster, we are not responsible for failure to fulfil any obligations under this contract.

Governing Law

This agreement will be governed by the laws of the State of Victoria, Australia.