Introduction

This Frequently Asked Question list covers the watching of streamed On Demand or Live Stream content from our system.

If you are still having issues with watching a film, please call 9280 1533 between 9am - 6pm (Mon-Fri) or fill out this form and someone will get back to you as soon as possible.

If you are looking where to find the films you have purchased simply login to Your Account

  • On Demand content is just like watching a movie on Apple TV or Netflix, when you are ready to watch, you can watch.  
  • The films for the 8th Queer Screen Film Fest are available to watch from 7pm Thursday, 17th September - 11:59pm , Sunday 27th September. 
  • Once you hit play, you have 48 hours to watch the film before it expires from your account.
Content is restricted to Australia due to distributor or content provider agreements.

Generally, you can watch streamed content on a variety of devices (with a web browser).
Continue reading below for specific answers to common questions regarding purchasing and watching streamed content.

Access to content can vary according to rental periods, and physical location (geolocking).

Please note the following content restrictions before purchasing content.
Content being purchased will warn of possible restrictions to viewing access based on where you are attempting to purchase from.  For best experience, purchase from where you intent to watch content.

[StreamingRestrictions]

Watching: How can I watch On Demand or Live Stream content?


You can watch on computers using a modern web browser that supports HTML5.
This list includes:

  • Chrome
  • Safari
  • Firefox
  • Edge
  • Opera
NB Internet Explorer does not support the Queer Screen Film Fest Player.  For the best performance we recommend the latest version of one of the above browsers.

If you are using an Incognito or Anonymous Browser - this will block the player and all you will see is a spinning red circle. Please click the eye icon on the top right hand of the player which will prompt you to allow cookies, which will in turn allow the player to work.

You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.  

You can also watch film directly from the Queer Screen app with your iPhone or iPad.
** Please note Android users will not be able to stream from the Queer Screen app.
Android app users can view films purchased via Your Account

On iOS, Screen Mirroring must be turned off to play.

Accessibility
On Demand Closed Captions, where available, can be turned on in the player on your browser.

Live Streams: A link with access to captions via a Caption Viewer will be email with the event link.


Can I use AirPlay to play on my Apple TV?
You cannot unfortunately use AirPlay from another web browser other than Safari.

If you have an Apple TV, you can AirPlay from Safari by selecting the cast button on the bottom right-hand side of the player.

Can I use Chromecast to display content?
You must use the Chrome web browser.

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player.

Do I need to download an app to watch?

No apps or plugins are required to watch content.

Can I watch content on my iPhone/iPad?
Yes, you can watch content using Safari on iOS 11.2 or later.
Please note you must have Screen Mirroring turned off for content to play.

Can I watch content on my Android device?
Yes, you can watch content using Chrome on Android 6.0 or later.

Can I use the built in web browser in my smart TV to display content?
Generally, and very unfortunately, no.  Most smart TV web browsers do not have sufficient capabilities to render HTML5 video correctly.  We suggest using a computer with HDMI output, Chromecast, or AirPlay on Apple TV as alternatives to built in web browsers on smart TVs.

Do I have unlimited time to watch?
On Demand videos have a set amount of time - 48 hours - to watch after you have rented the content. Content will only available to view between festival start and end dates (September 17 - 27)

Check the specific piece of content you are interested in for further details on rental period and availability dates.

Can I watch more than once?  Can I pause content?
Yes, within rental time or date limits.  And yes, you can pause content for breaks.

Why is content blocked from my location?
Some content may not be available in your location due to restrictions from the distributor or content creator. Our system detects where you are accessing content from and will allow you to purchase or not purchase depending on the detected location. If you can purchase content from a certain internet connection, then you should be able to play from that same internet connection.

If you are using a recognised proxy you might not be able to play content, we suggest trying our trailer/teaser content to check.

Why is an On Demand or Live Stream session showing sold out?
Some films have a limited streaming capacity due to arrangements with filmmakers, sales agents and distributors and the classification board.

What timezone is content displayed in?
The timezone is displayed in the timezone of the organiser.
For south eastern Australian states this is AEST +10:00 (Sydney, Melbourne, Canberra)
During daylight saving this may change to AEDT +11:00 (Sydney, Melbourne, Canberra)
Other Australian states will vary.

Technical issues

Why does the video stop playing or not play smoothly?
If your internet connection is slow or inconsistent, you might experience problems during playback. If you’re on WIFI, try moving closer to your router, or in direct line of sight to the router.  Walls and other material between you and the router may have a detrimental effect on your ability to watch content at high quality.  Limit other internet activity, such as intensive gaming or large downloads, while you watch.

To help deliver the best experience, we use adaptive bitrate streaming, which automatically adjusts the video quality based on your internet speed.  We also use a content delivery network (CDN) to make copies of the content closer to your geographic location for better performance.
You can use https://www.speedtest.net/ to assess your internet speed.

Any download speed greater than 5.5 Mbps should be sufficient to play one full 1080p feature length stream with no issues.  In contrast most NBN connections now offer at least 10-40 Mbps download speeds during peak periods.  If playing 4K resolution (which is not commonly available yet), the speed required rises to between 15-25Mbps.

If your internet download speed is below 3 Mbps, you may have trouble watching content as your speed is too low to allow steady streaming of the content, even at lower resolutions.

You should contact your Internet Service Provider (ISP) for assistance if you continue to have slow internet speeds.

Unfortunately we cannot provide technical support on slow internet speeds or computer setups.

Error “Streaming purchase has played too many times across multiple IP addresses”
If you watch content repeatedly from numerous IP addresses you may hit this error.  This is designed to limit fraudulent access to content - all accesses to content are logged.  Please play content from one of your previously used locations, or contact the organiser for assistance.

Apple TV and AirPlay are trademarks of Apple Inc., registered in the U.S. and other countries.
Chromecast is a trademark of Google LLC.